Help

Support

Contact Service Sheet for help with account access, QR workflows, records, notification settings and billing administration.

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Getting help

Include your organisation name, the page or asset involved, what you were trying to do, when the problem occurred and any non-sensitive error message. A screenshot can help if it does not expose private information. Never send a password, six-digit verification code, invitation link or payment-card detail.

Account and billing help

Support can help explain account access, roles, subscription status, billing settings, cancellation state and the separate account-deactivation process. Only an authorised Owner should request changes to organisation access or billing. Identity and authority may need to be verified before account information is disclosed or changed.

Records and issue photos

Support can explain how to find asset, reading, maintenance, service and issue history. Issue photographs are available while an issue is open and for 30 full days after it is resolved, then are automatically removed. Download any image your organisation needs for warranty, insurance, compliance, repair or long-term business records before the retention period ends.

Maintenance decisions

Support can explain how Service Sheet tracks a customer-defined schedule, but cannot prescribe a maintenance interval, diagnose a fault, or confirm that an asset is safe, compliant, roadworthy or fit to operate. Contact the manufacturer, maintenance provider or an appropriately qualified adviser for those decisions.

Urgent safety matters

Do not rely on Service Sheet support for emergencies or immediate safety decisions. Stop and follow your organisation’s safety, incident and escalation procedures, and contact the appropriate emergency service or qualified adviser where required.